Contact us
Use the contact details on this page to report an error in our rakeback data or to ask how we check it. We read every message, though we cannot help with poker room accounts or payments.
What you can write to us about
- A rakeback rate, rake cap, VIP level or availability status on a room page that does not match the room's current terms.
- A question about how we collect and check data, which our methodology page answers in detail.
- A request about your personal data under our privacy policy.
- A broken link or a page that does not display correctly.
When you report a data error, include the page, the section and where you saw the different figure on the room's official website. We check every report against the room's own pages before changing anything.
What we cannot help with
rakeback-poker.org is an information site and does not operate any poker room. We cannot settle disputes with poker rooms, recover funds, restore blocked or closed accounts or speed up withdrawals. For those issues, contact the poker room's support team first. If the room is licensed, its terms explain where to take a complaint the room does not resolve.
If gambling is causing you problems, our responsible gambling page lists free support services.